Ep.134: Customer-Centric Leadership and Building Trust: Lessons from a 35-Year Career in Business & Tech, w/ Chris Hood | Leadership Podcast

It's fair to say this week's guest, Chris Hood, has had a pretty incredible career so far, from retail to the film industry, and from big tech to starting his own video game studio. He's also passionate about keeping the focus on customer service and leveraging technology. Somehow, Chris has also found time to write a book and appear on numerous podcasts too.

We'll hear highlights about his incredibly varied career so far, like the love-hate world of video game development and the power of world-building, or the time he accidentally walked into the set of Captain America. We also tackle some of the big topics, including the future of work, the concept of fractional roles and how this could (or couldn't) work for leadership, how to be customer-centric and customer empathy - what it means and why it's important for your business - as well as how to hire a team that aligns with the values of your organisation (and why the hiring manager shouldn't actually be involved in the interviewing process)... And many more brilliant insights throughout our hour+ conversation!

If you've ever wondered about the movie industry, or video game design, and what it's like working within them, then this is an episode not to be missed.

Thanks for listening to this episode of Leading with integrity: Leadership talk. Don't forget to visit www.leadernotaboss.com and sign up for the Integrity Leaders community, don't forget to use discount code: HALFOFF24 Or contact me directly with any questions: https://www.linkedin.com/in/davidhatch-leadernotaboss/

To learn more about Chris or reach out to him, here's his website: https://chrishood.com/

#CustomerCentric #CustomerFirst #LeaderNotABoss #Leadership #VideoGames

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