Negative Online Reviews of Your Business, and What Can be Done
It's common for many businesses to live and die by their online reviews. If you do enough business, there's a chance you will eventually run into someone who wants to damage your business reputation by posting negative online reviews. If the review is true, or merely opinion, freedom of speech will probably override any steps you can take to force the removal of the review unless the person posting has promised, in an enforceable contract, to never publish anything about your business. Otherwise, you have some tools in your toolbox to protect your online reputation by forcing the removal of negative reviews.
LINKS:
Firm Website: www.keith.law
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TIMESTAMPS:
00:00 — Topic
00:30 — Online reviews are important
00:54 — Episode topic overview
01:42 — Overview of the governing law
03:18 — Two important Texas statutes
03:47 — DMA's requirement for letter demanding correction or retraction
04:55 — The TCPA
05:20 — Contractual contexts of note
06:24 — Angie's List
07:01 — The main takeaway of the episode
07:55 — Where the podcast episode and related blog post can be found
08:36 — If you have a question for me
08:53 — Outro
Disclaimer: This audio and related blog post are for informational purposes only and should not be misinterpreted as legal or other professional advice. If you have a legal question, you should consult with an attorney in your jurisdiction. Thank you for tuning in to Keith Law, PLLC.
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