Customer Experience: Best Practices for Management Consultants

Your Expert Advantage: A Higher Level of Management Consulting

08-06-2022 • 50 mins

Today, host James Grieve, CMC and Tim Kist FCMC discuss the challenge of creating a great customer experience.

You’ll learn key customer experience best practices, why a customer centric approach is crucial to success, and what implementation of a positive customer experience program looks like.

On this episode of Your Expert Advantage: A Higher Level of Management Consulting, you’ll learn:

  • How to ensure your clients can develop and execute a positive customer experience
  • Why Customer Centricity matters
  • How to assess your organization / your client’s customer centricity
  • The benefits of a customer research company
  • The biggest mistakes you can make in customer experience and how to avoid them
  • The importance of listening to your customers with an open mind
  • The value of a Certified Management Consultants (CMC) in creating a positive and sustainable customer experience.

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