Today, host James Grieve, CMC and Tim Kist FCMC discuss the challenge of creating a great customer experience.
You’ll learn key customer experience best practices, why a customer centric approach is crucial to success, and what implementation of a positive customer experience program looks like.
On this episode of Your Expert Advantage: A Higher Level of Management Consulting, you’ll learn:
- How to ensure your clients can develop and execute a positive customer experience
- Why Customer Centricity matters
- How to assess your organization / your client’s customer centricity
- The benefits of a customer research company
- The biggest mistakes you can make in customer experience and how to avoid them
- The importance of listening to your customers with an open mind
- The value of a Certified Management Consultants (CMC) in creating a positive and sustainable customer experience.