The following is a Hub special series called The Business of Government, hosted by award-winning journalist and best-selling author Amanda Lang, about how government works and, more importantly, why it sometimes doesn't work. In this five-part series, Lang conducts in-depth interviews with experts and former policymakers and puts it all in perspective for the average Canadian.
This episode's featured guest is Lisa Raitt, a former Conservative MP and Cabinet Minister who also managed big, complex projects as CEO of the Toronto Port Authority. The two discuss a new project underway in Ottawa to replace the famously dysfunctional Phoenix pay system. They highlight what went wrong, the bureaucratic challenges with improving government programs, and Canadians' loss of faith in functioning government.
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