Some fire showed in this 24 min episode. All agree that the retail front of house staffing model for stores is broken. There are quick patches for Holiday 2021, but the underlying issues are not going away. The question is whether the industry can disrupt itself to find the answer. The ongoing campaign against a higher minimum wage suggests it won't. We speculate on a slow demise of stores, to the detriment of consumers and brands, if staff are not invested beyond 'minimum'.
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