93: How We Stopped Getting Shopped
It can be so frustrating when clients start shopping for products on their own, when it’s your role as the designer to do the buying. While this is common and very annoying, there are some things you can do to prevent it. And if you can’t totally prevent it, you can still resolve the issue when it does happen.
In this episode, Rebecca and Shaun discuss:
- Why clients who shop may not understand how full service interior design works
- Offering a range of different services for clients with different needs
- Asking better questions upfront
- Figuring out why the client doesn’t like what we picked
- What to do when you have wishy-washy prospects
- Why you need clearly written proposals and contracts
- Ignoring certain client behaviors
- How to address client shopping and redirect them to your process
- Why clients want a designer who can take a stance
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