Today, Mark is joined by Seth Brickman, President of Ranqx, to discuss small business digital lending. Seth shares insights from his time working with Microsoft and Amazon and how he uses what he’s learned to help small businesses.
IN THIS EPISODE:
- [2:22] Seth shares his background story leading him to Ranqx
- [4:08] Discussion of how lending to small businesses has been transformed by digitizing the process
- [7:18] Seth talks about what it was like working at Microsoft and Amazon
- [12:15] Seth compares working for billion-dollar companies to working in the credit union space and how to make a QSO run efficiently
- [20:39] Discussion of the automation of credit unions and changing focus to small business loans rather than property loans
- [26:01] Discussion that Ranqx was founded in New Zealand and how they are funded
KEY TAKEAWAYS:
- Credit unions care about people. Although they are in business to make money, they focus on customer care and service
- Lending money to small businesses helps communities prosper
- Automating the credit union process will ensure quicker decisions than in the past
RESOURCE LINKS
BIOGRAPHY:
Seth is an innovative leader with a successful track record of building software products customers love to use and transforming businesses through the use of data-based decision making and conversion rate optimization.
As Head of Product for Amazon and leading high performing technical teams at Microsoft and Carnival Corporation, he has seen many successes and has consistently grown customer satisfaction/engagement, revenue and EBITA.
As a veteran of the US Navy and MBA Adjunct Professor, Seth gets to regularly interact with future leaders and also grow his own knowledge base.
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