FAN MAIL: Send a "Bearded Message"
Summary
In this episode, the host discusses the importance of follow-through in the biomedical technician profession. He highlights the common issue of technicians not completing the entire job, particularly in terms of communication and checking out with the person they are working for. The host emphasizes the need for proper job flow and completion, including scheduling, coordination, and reporting. He also emphasizes the importance of communication in repairs, including gathering information and setting the person's mind at ease. The host stresses the need for technicians to communicate statuses and provide updates, as well as the importance of building trust and rapport with clients. He concludes by emphasizing that a job is not complete until the person is satisfied with the service.
Takeaways
- Follow-through is crucial in the biomedical technician profession.
- Technicians should complete the entire job, including communication and checking out with the person they are working for.
- Proper job flow and completion involve scheduling, coordination, and reporting.
- Communication is essential in repairs, including gathering information and setting the person's mind at ease.
- Technicians should communicate statuses and provide updates to build trust and rapport with clients.
Chapters
00:38
The Importance of Follow-Through
03:00
Proper Job Flow and Completion
05:06
Communication in Repairs
07:02
The Importance of Communicating Statuses
08:30
Building Trust and Rapport
09:06
The Role of Communication in the Biomed Profession
11:08
The Job is Not Complete Until the Person is Satisfied
13:21
Conclusion
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